Testimonial

Thank you for all your help in booking our tour.We found you by a search engine, and booked by email because it was the easiest way.Your website informaion is useful and gave me a good idea of the service you provide. All my questions were answered satisfactorily and quickly.I was very pleased with your ability to customise the tour toour requirements.I was confident you are a reliable company because you belong to IATA etc. Once again, many thanks, Mrs. M. J. Sidebotham

I just wanted to send my thoughts about your service so far.My husband and I are very pleased with the quality of service we have received. Leon has been very helpful and courteous. We are excited about taking the tour you have planned for us. We did have some trouble with e-mail because your server was not working properly but once that was resolved, the communication went smoothly. We appreciate all the help you have given us and look forward to seeing China. Thanks, Mary & Adam Glassman

Our journey has come to an end and I am going back to America much "richer" with a better understanding of your China and your people. I feel that CITS assigned us the very best guide and you should be proud of the way you shared your knowledge with us. The bamboo lessons were an unexpected treat. Thank you for sharing your talent. You have a fabulous country with such a rich history. Thank you for everything. Sincerely, Betty Kuechle

Feedback Form 1. Overall, did you enjoy your trip? Extremely well planned and well executed. 2. Your tour: Were the arrangements satisfactory? - Extremely satisfactory. Was it what you expected, and if not, how did it differ from your expectations? - The hotels services and accommodation space and location was better then expected. In hindsight, is there anything you wish you had known in advance? - None. Any unpleasant surprises ? - None. Were any problems resolved quickly and easily? - Yes. Extremely quickly and on the spot. What was the best thing about your tour? - Its planning, execution and rich knowledge, presentation and handling of our excellent tour guides. Is there anything else that we should have done, before or during your tour? - I am highly satisfied. One extra think to extend your already good service is to ask if the tourists have any dietary restrictions. Also to recommend that they carry toilet papers with them just in case if some toilets do not have toilet papers readily available. 3. Would you like to visit China again (or if you live here, would you like to do more traveling in China)? - YES. We plan to visit China again in 5 years. If yes, can you tell us why? We would like to see it becoming a Business giant and would love to travel in a commercial aircraft manufactured in China. I did not have enough time to explore the places that I visited. I want to visit more places in China, eg: Guilin, Xi'an and live in a village undisturbed with tourists for a few days. 4. Would you book through us for your next trip to China? - Yes, I would definitely like to book my next China tour through you. 5. What is your overall impression of our service? - Excellent. World class. Beyond expectation. 6. Would you recommend us to others who are coming to China? - YES and I have already started to recommend. 7. Any suggestions on how we could improve our service or the products we offer? - At present there is nothing to recommend. 8. May we use your comments on our service, and/or your photos or other images that you took on our website, or in brochures, marketing and publicity? If so, could you please E-mail us some of your photos? - Please feel free to use it. You guys rock. 9. We sometimes receive requests from potential customers or journalists who would like to speak with a previous customer. Would you be willing for us to provide your name and contact details as a reference? - Sure please go ahead. 10. If you answered YES to the above, please tell us where and how you would prefer to be contacted. - Email: go2asim@gmail.com 11. You are currently on our mailing list to receive our regular news letter. Do you want your name removed from the list? (note: we will never divulge your name or contact details to anyone else without your prior permission) - No need to remove at the present moment. Asim

I have travelled throughout Europe, Asia and the Mid-East and Ms. Wei is one of the best tour guides I have met. Always friendly, gracious, punctual and polite. She is an expert on Beijing and always had an answer for my many questions. Stephen R. Booth

Dear Angela, I had a wonderful time in China and would like to thank China Highlights Travel and especially you for providing such an excellent service. I managed to indeed see the highlights in the four days I had available, and would love to return at some stage in the not-too-distant future when I am not so pressed for time. The itinerary you arranged was exactly what I wanted and everything went like clockwork. There were no problems at all. I realise now how wise it was to have you arrange everything before I arrived, as the language barrier is a huge problem. Before I discovered your web site, I was hoping to arrange all tours once I arrived in Beijing, but realise now that to do so would have been quite difficult with the limited amount of free time I had available in the four days of my business trip as well as the difficulties posed by my not speaking Chinese. I must compliment you on your tour guides, especially Aaron in Xian and Leo in Beijing, who were both so knowledgeable and answered all questions with the utmost patience. They were very funny as well and really made everyone on the bus feel part of a group and helped us get to know each other. One thing I was curious about was why they did not eat lunch with us, as we would have enjoyed their company over a meal. The hotels you booked for me were very good as well, especially the Peixin Hotel, which had everything one needed, and the staff were very polite and friendly, even though we had a bit of difficulty in understanding each other at times due to the language barrier. I have kept their card and would definitely stay there again. Their restaurant in particular was very good. I will always recommend China Highlights Travel to any of my friends and family who are thinking of travelling to China and will contact you again when I am planning my next trip. Your service was exemplary and prompt and you certainly made planning and paying for my trip a very easy thing to do. Regards and thanks Vicki

Ms. Angela Gong, Thank you for the Merry Christmas wish.I did not fill out the evaluation form from the trip but I wanted to make a few comments about your service. First of all, your service was excellent. I have recommended you to anyone who is thinking of coming to China. My guide in Wuhan, Mike, and his driver were very nice to me. I felt very safe with them. The Holiday Inn in Wuhan was a very good hotel.The River Trip was very nice. I had good accommodations. Recommendations for you. For anone who does speak Chinese, it would be very nice. Overall, I had a wonderful trip to China and highly recommend it to my friends. Best of luck to you and thank you for all you did to make me feel welcome in your country. Teresa Wolff from USA

Dear Kitty, Forgive me please for not writing earlier but when I came home last week I had much to do having been gone three weeks. I am back home safely as are Rosalie and Susan. We all had a magnificent time. Your arrangements were perfect. Rosalie and Susan were well taken care of in Xi'an and Beijing. I had a very good visit to Jack's village. His parents and grandparents were very kind and generous. I helped harvest rice, picked cotton, swam in the river, slept very well, except for the roosters crowing. Tuesday night your president Jiang Zemin will be in Chicago and I will be at the official banquet for him. I will send you some of the pictures we took at lunch which came out well. It was wonderful meeting you. I will recommend everyone to you. I will be in Hong Kong on November 21-23 and 25-27 ( in between I will be in Hanoi with my wife) as also in Hong Kong. Hope to see you soon, and thanks again for everything. Phil

The following is a letter in English that we received from our German guests Harry and Inge Rost. We publish their letter as we received it and suggest that you also click on their website to enjoy their travel stories and the many beautiful pictures. http://www.h-rost.philippines-corner Hello Traveller, Here some information if you will make your first China trip. It is a good beginning in Kunming because there is a easy start. 1.) In kunming Camellia Hotel all peoples speak English. All are very nice and helpful. If you want make something she write all place in Chinese letters for you and you can find the way with this paper. Later if you know the kind of China, all will be more easier. First time is important. 2.) In the Hotel is Consulate of Laos and Birma and 200m from there is Thai Consulate. 3.) By the entree is Lao Aviation and Yunnan Air Office what also sale the Tickets for Thai Air. Air Tickets for Domestic are inside China cheaper as outside. 4.) There is also Overseas Travel Agency for some other Tickets. Here is Carolin Echl, she speak good English. CITS is near Bus station. 5.) Address of Camellia Hotel is 96 East Dongfeng Road. The Taxi from Airport cost 12.-Yuan, this is about 1,45$ 6.) The Hotel have 8 Internet PC with English program windows 98. 7.) The Room Price for Twin Room are 170.-Y, 110.-Y and 70.-Y. There is also a Hostel with Doromity. The Rooms are large, nice, Clean with some meuble, AC, TV, WC and Bathroom, and some more. You have free Towels, Soap, hot Water, green Tea and some more, and if you stay longer also a good Breakfast. 8.) Direct from the Hotel drive Bus 5 to City, Bus 63 to Bus station. Price is 1.-Y. You can change Money and Traveller Cheques inside the Hotel. Changing Charge is 1.-$ = 8,215Y. 9.) Kunming is a nice clean City with many green. It has many nice important Place inside and round. This is good for the first days and for make all regulations. 10.) Kunming is a good Place for start the Trip to Dali, Lijang, Leshan Chonqing, Yangtse, Wuhan, Nanjing, Shanghai or other side to Jinghong and also to Guiyang, Kaili, Zheuyuan, Guilin, Beihai, Kanton. If you come from western USA is Kanton shoter for the start. In Guiyang you will find by Overseas Travel Marigrit Fuchen what speak good german and here College what speak good English. In Guilin go to CITS for help. Here is Nancy Xiong and Wangi Yi, what speak good English. Guilin is also a good place with many important things like small Hills, Caves, Boat trip and more. Ronghu Hotel is nice by the Lake, but it is 50% more expensive less than Camellia in Kunming. Make before start a Print from the Way to Toilet. Outside the City is most difficult to find it, and the Peoples have problems for understand English. Heartly Greetings, Harry from Munich, Germany, July, 3, 2003

Hi Angela, Good to hear from you. What can I say, its been a great trip. I am still reliving the experience as I am in Singapore. Could not have asked for a better trip considering that I am doing it for the first time. The tourguide, Mr. Yue was excellent and a veteran in his area. He knows what he was doing. In spite of of being a veteran, he still maintained the same kind of enthusiasm that a new tour guide would have. As we know, one might get bored after doing the same job for a long period of time but that was not so with Mr. Yue; he infused humor and interest into his talks and made it an enjoyable trip. In terms of the planning for the trip, I was very pleased with the professionalism, efficiency and good naturedness with which you interacted with me. I was happy with the quick responses to my inquiries and also your many suggestions for my trip. I was also extremely pleased with the flexibilities we had in rearranging some visits to suite our needs. Could not have asked for a better trip. It has far exceeded my expectations! I would be happy to be a reference for potential customers to your agency and would highly recommend your company and you! Tom